IT Infrastructure Library Foundation (CBT)

IT Infrastructure Library Foundation (CBT)

ITIL v3 Foundation and IT Service Management Certification through EXIN



IT Infrastructure Library Foundation
Training for ITIL v3 Foundation and IT Service Management Certification through EXIN
Trainer: Michael J. Shannon (Trainer Comments)
Running Time: 7 Hours

- Introduction to ITIL
- IT Infrastructure Library
- IT Service Management Concepts
- Service Desk Support
- Incident Management
- Problem Management
- Change Management
- Release Management (free video!)
- Configuration Management
- SLA Management
- IT Services Financial Management
- Capacity Management
- Availability Management
- IT Service Continuity Management
- IT Security Management


http://rapidshare.com/files/66189290/CN.ITIL.pm.part1.rar
http://rapidshare.com/files/66188876/CN.ITIL.pm.part2.rar